Shipping & Delivery
SHIPPING AND DELIVERY
We provide free shipping in Australia. We are committed to doing all in our power to ensure our client’s orders are completed fully and without delay. However, please note orders arrival dates cannot be guaranteed as the volume of orders, postal mishandling, and technical malfunctions could have an influence. We ship Monday through Friday, excluding weekends and selected holidays. It takes 5-10 business days to process your order. Once the order is processed and shipped out, an email with your tracking number will be sent. We only offer regular shipping at this time. Transit time and courier service may vary depending on where your item was shipped from.
Please note, all our packages are shipped with signature requirements. Kindly provide an address where a recipient will be available to sign for the package. If no one is available at the time of the delivery the package will be returned to our warehouse.
DUTIES AND INTERNATIONAL FEES:
We charge 10 Australian Dollars flat fee for all orders outside Australia. Typically, applicable customs or import duties are charged when the package arrives at its destination country. Fees on a shipment has to be paid by the receiver (also applicable to retail and wholesale customers). These fees are paid to your local carrier or government. These fees are not implemented or collected by LA ENVIRO, and thus cannot be refunded. LA ENVIRO does not have control over these fees and cannot estimate or confirm what the fees would be since customs policies and import duties vary from country to country. We recommend contacting the local customs office for information on fees before placing your order, to avoid unforeseen charges.
UK/Europe/International: We ship packages DDU (duties and taxes unpaid) and can be subject to import duty. We are unaware of these charges and if contacted via our shipper, our customer will be responsible for these charges prior to receiving their order. Please contact your local customs office for further details of these charges.
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that the shipping address is entered correctly. If the wrong shipping address is provided, please contact us at email@example.com immediately! We do our best to speed up processing and shipping times, hence there is a small-time gap to correct/change the address of your order and cannot guarantee the change. If the parcel is being shipped with the incorrect address the courier may not accept an address change. If the parcel is returned and the buyer requests to reship the parcel additional shipping fees may be applied.
ORDER CANCELLATION/ MODIFICATION:
If you decide to cancel or modify your order please write to us at firstname.lastname@example.org as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it’s too late for our team to cancel/modify your order, you can return your order to us once you’ve received it.