1. WHEN WILL MY ORDER SHIP?
Orders normally take 1-10 business days to process. This does not include transit time. For more information please contact our customer service department and they will be able to provide more information regarding the status of your order: email@example.com
2. HOW CAN I TRACK MY ORDER?
We offer tracking on all shipments. Please note that you will only receive it once your order has processed and shipped from our warehouse. We ask you kindly to allow a maximum of 7 days for your tracking number to be updated after you receive your shipping confirmation via email.
3. WHEN WILL THE OUT-OF-STOCK ITEM BE AVAILABLE?
In most cases, when an item displayed on our website is no longer available, a message will indicate that the item is “Out-Of-Stock” on the product detail page. Once the item is restocked it will appear available on the website, unfortunately, we do not have any precision on when items become available. We suggest keeping a lookout on our website to see upcoming new styles or replenishment!
4. CAN I MODIFY OR CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
We start working on your order as soon as we receive it, so we are unable to make any changes or modifications to an order after it has been placed and confirmed so make sure all entered information is accurate before ordering. In the event where your order has shipped, and you’re not totally satisfied, visit our Return Policy to see how we can make you happy again.
5. I CREATED AN ACCOUNT AND CANNOT SEE MY ORDER.
Please note that any orders placed prior to creating an account will not appear on your account. Only orders placed after the account has been created will be visible. Should you require any information on an order that is not appearing on your account; please feel free to email us at firstname.lastname@example.org
6. MY ORDER SAYS SHIPPED BUT I TYPED BY ADDRESS INCORRECTLY.
Please contact email@example.com immediately within 24 hours of placing the order, we cannot guarantee that we will be able to make the necessary adjustments.
All orders that have been shipped to an incorrect address will be the customer’s responsibility. The customer will have to resubmit a new order.
LAENVIRO will not be responsible for packages and/or additional fees that are associated with shipment to an incorrect address.
7. LOST/UNKNOWN CAUSES IN SHIPMENT.
Packages that are either stolen, lost or undelivered are NOT our responsibility. If your package does not arrive within or after the estimated delivery time, then you should contact the courier used to deliver your package to explain the situation and provide them with your tracking number.
Please also be aware that there may be rare occurrences where customs may delay the transit time of some packages.
8. HOW DO I MAKE A RETURN/ EXCHANGE?
Please note, that you have a 30 day time period from when you have received your order to contact us.
In order to process a return/ exchange please contact us at firstname.lastname@example.org. Any item returned without an RMA form can risk being misplaced and may cause a delay in refunds or exchanges being issued.
When returning an item to LAENVIRO kindly provide a tracking number for our reference and to speed up the process. For returns/exchanges, customers are responsible for returning the item(s) at their own expense.
9. HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND ON MY CREDIT CARD?
You will see your refund within 2-5 business days from the processing date. However, depending on your financial institution, it could take up to 10 business days for your funds to be reflected on your statement.
10. WHY IS MY CREDIT CARD INFORMATION NOT BEING ACCEPTED?
It is important that your billing address is entered on your order exactly as it appears on your credit card statement. Please note that we only accept Visa or Mastercard.
11. WHAT DO I DO IF I RECEIVED A DAMAGED ITEM?
Please contact customer service within 24 hours of receiving the defective item by emailing us at email@example.com
12. I HAVE AN INCORRECT ITEM IN MY ORDER, WHAT DO I DO?
In the rare scenario that you receive a different product, we want to resolve any issues with incorrect items immediately. Please contact our customer support team at firstname.lastname@example.org with the order number and the incorrect item’s name and number.
13. MY PACKAGE WAS RETURNED TO THE SENDER, WHAT DO I DO?
Sorry to hear we missed you. Once your package(s) are received and processed at our warehouse, we will try to contact you to reship the order, if we do not get an answer within the next 24 hours prior to reshipment, a refund will be issued. To avoid having the package returned to sender again, we encourage you to track your order very closely to make sure your availability matches the arrival date.
14. IS THE ITEM I WANT GOING TO SALE SOON?
Although we cannot provide information regarding future promotions or sales, you can be the first to find out when a promotion or sale is launched by signing up for our LAENVIRO Newsletter.
15. ARE PRICES SUBJECT TO CHANGE?
LAENVIRO reserves the right to discontinue the sale of any product listed on this Site at any time without notice. While our goal is an error-free site, we do not guarantee that any content is 100% accurate or complete, including price information and product specifications. If we discover price errors, they will be corrected on our systems, and the corrected price will apply to your order. LAENVIRO reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted and accepted).